Last updated: 16th August 2025
Norbreck Property Services (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you contact us, use our services, or visit our website.
1. Information We Collect
We may collect the following information from you:
- Your name
- Contact details (email address, phone number, address)
- Details about your property and the services you require
- Any information you send us via email, contact forms, or over the phone
- Photos or documents you provide in relation to your enquiry or project
2. How We Use Your Information
We use your information to:
- Respond to your enquiries and provide quotes
- Arrange and carry out site visits
- Deliver heating and plumbing services you have requested
- Maintain records for invoicing, tax, and warranty purposes
- Send occasional service reminders or follow-up messages (if you have agreed to this)
We will never sell your personal information to third parties.
3. Legal Basis for Processing
We process your personal information on the following bases:
Contract:
- To take steps before entering into a contract and to fulfil our contractual obligations to you.
Legitimate interests:
- To run and improve our business and provide a high-quality service.
Consent:
- Where you have agreed to receive communications from us.
4. How We Store and Protect Your Information
Your personal information is stored securely and only accessible to authorised personnel. We take all reasonable measures to protect it from loss, misuse, or unauthorised access. We keep your information only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.
5. Sharing Your Information
We may share your personal information with:
- Trusted subcontractors or suppliers where necessary to complete your job
- Legal or regulatory authorities if required by law
We ensure any third parties we work with respect your privacy and handle your data securely.
6. Your Rights
Under UK data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate data
- Request deletion of your personal information
- Object to or restrict how we process your data
- Withdraw consent at any time (where consent is our legal basis for processing)
To exercise any of these rights, please contact us using the details below.
7. Cookies and Website Data
If our website uses cookies or similar technologies, these are only used to improve your browsing experience and analyse website traffic. You can adjust your browser settings to refuse cookies if you prefer.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Email: #
Phone: #